FAQ
Welcome to the Covara Home Frequently Asked Questions page. We aim to make shopping with us as smooth and simple as possible. If you need additional help, please contact our customer support team.
1. How long does it take to receive an order?
Our estimated delivery timeline is:
Handling Time: 1-2 business days
Transit Time: 6-8 business days
Estimated Delivery Time: 7-10 business days
For more information, please review our Shipping Policy.
2. Do you offer free shipping?
Yes, Covara Home offers free shipping on all eligible orders within the United States of America. For complete details, please see our Shipping Policy.
3. Where is Covara Home located?
Covara Home is a United States-based online store offering a curated selection of home and outdoor lighting. We ship within the United States of America.
4. What should I do if a product arrives defective?
If an item arrives defective, damaged, or incorrect, please contact us within 30 days of delivery. We will help resolve the issue and may provide a replacement at no additional cost, depending on the situation.
For full details, please review our Return and Refund Policy.
5. Can an order be cancelled after it is placed?
Yes. We offer a 24-hour cancellation window after an order is placed. To request a cancellation, please contact our support team as soon as possible with the order number.
Once an order has been processed or shipped, cancellation may no longer be available.
6. What is the return policy?
Covara Home offers a simple return process for eligible items. Items must generally be unused, in their original condition, and returned within the approved return window.
For complete return requirements and instructions, please review our Return and Refund Policy.
7. When is a refund received after returning an item?
Once a return has been received and inspected, the refund will be processed if the item meets our return requirements. Approved refunds are initiated to the original payment method within 7 business days, though the issuing bank or payment provider may require additional processing time.
For more information, please see our Refund Policy.
8. What does the return policy cover?
Covara Home provides a 30-day return policy on purchases. If an item arrives defective or with an eligible issue, please contact us within 30 days of delivery so our team can assist.
For full terms, please review our Return and Refund Policy.
9. How can customer support be contacted?
You can reach our customer support team through our Contact Us page, or directly by email at:
We do our best to reply to your e-mail within 1-2 business days.
10. Do you ship internationally?
At this time, Covara Home ships only within the United States of America. Please review our Shipping Policy for the most current shipping information.
11. Is there a physical retail store?
No. Covara Home is an online-only store. This allows us to offer a wider product selection and competitive pricing through our website.
12. Are bulk orders available for businesses or organizations?
Yes. Bulk orders may be available for businesses, designers, offices, hospitality spaces, and organizations. Please contact our customer support team for pricing, availability, and order details.
13. How do exchanges work?
Exchange instructions are included in our Return and Refund Policy. To exchange an eligible item for a different size, color, or product, please contact our support team with the order number.
14. How can an order be tracked?
Once an order ships, tracking information is sent by email. That tracking information can be used to follow the shipment and view delivery updates. Orders may also be tracked on our Order Tracking Page.
Contact Information
Covara Home
Store Address: 811 N Catalina Ave, Redondo Beach, California 90277, United States
Store Email: info@covarahome.com
Store Phone: +14245469769
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (PST)
We do our best to reply to your e-mail within 1-2 business days.
Thoughtfully chosen pieces that turn every room into a place of comfort, character, and warmth.