Refund policy

Last Updated: August 12, 2026

At Covara Home, we want you to love the piece you chose. If it is not right, returning it should be simple. Here is exactly how that works.

Order Cancellations

You can cancel your order within 24 hours of placing it by emailing info@covarahome.com with your order number. After that window we cannot guarantee cancellation, as your order may already be in processing. Once an order has been dispatched, it can no longer be cancelled. If your order has already shipped, you can return it after delivery under the terms below.

30-Day Easy Returns

You have 30 days from the day your order arrives to start a return. To be eligible, items must be:

• Unused
• In their original condition
• Returned with original packaging, tags, and accessories

Our support team will walk you through the process.

Restocking Fee: $0. We do not charge restocking fees.

Return Policy Overview

• Return Window: 30 days from the day your order arrives
• Condition: Unused and in original condition with all packaging, tags, and accessories
• Easy Returns: Our support team guides you through every step
• Restocking Fee: None

Return Costs

Defective, Damaged, or Incorrect Items. If the wrong item arrives, the item is damaged in transit, or it is defective in any way, the return costs you nothing. We cover it.

Change of Mind. If you ordered the wrong item, it does not suit the space, or you simply no longer want it, you are responsible for the actual return shipping cost. Original shipping costs are non-refundable.

How to Return an Item

1. Contact Us. Email info@covarahome.com with your order number and the reason for the return.
2. Pack Your Item. Repack it securely in its original packaging, including all accessories, tags, and documents.
3. Send It Back. Ship the return using the instructions in your return authorization email. You may use the carrier or method recommended there.

Refund Process

Inspection. Once your return reaches us, we inspect the item to confirm it meets our return criteria.

Refund Timing. After approval, allow up to 7 business days for the refund to be initiated to your original payment method. Your bank or payment provider may need additional time to post it.

Exchanges

We accept exchanges. If you would like a different size, color, or product, email info@covarahome.com and we will sort it out quickly.

Order Not Delivered

If your order has not arrived within the expected delivery window, email info@covarahome.com with your order number. We will investigate with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no additional cost to you.

Changes to This Policy

We may update this Return and Refund Policy at any time. Changes are posted on this page with a revised Last Updated date. We encourage you to review it periodically. Continuing to use our website after changes are posted means you accept the updated policy.

Questions?

Visit our FAQ page or contact our customer service team.

Contact Information

Covara Home
Store Address: 811 N Catalina Ave, Redondo Beach, California 90277, United States
Store Email: info@covarahome.com
Store Phone: +14245469769
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (PST)

We do our best to reply to your e-mail within 1-2 business days.